PUMP-FLO.com Transitional FAQ

As we announced on August 2, 2010, we are transitioning the PUMP-FLO.com service to the PUMP-FLO Premium and PUMP-FLO Select pump selection services. The free PUMP-FLO.com portal is no longer available as it originally was offered as of August 2, 2010. Instead, we are offering PUMP-FLO Select as our new free service for users who only need limited functionality, and PUMP-FLO Premium as our full featured paid subscription service.

Please note that individual pump manufacturers will continue to host a version of the original ePUMP-FLO service on their websites, with the original functionality still enabled. You can access this version by going to the individual pump manufacturer's website and clicking on their program link.

The following are answers to Frequently Asked Questions about this transition process.

Is PUMP-FLO.com still free?

PUMP-FLO.com now offers two services. PUMP-FLO Premium which is a paid subscription service intended for business users, and PUMP-FLO Select, which is a free limited service.

Why did you change PUMP-FLO.com?

Over the years, many PUMP-FLO users have requested that we add new features to our software. Those features just didn't fit in our previously existing web-based pump selector. To meet the needs of our users we decided to create a new product, PUMP-FLO Premium, which has many of the features that have been requested over the years in addition to all the functionality our web-based selection tool has offered in the past. That product is now available on PUMP-FLO.com.

As you probably know, software development isn't free! We are offering PUMP-FLO Premium as a subscription based product so that we can pay the team that worked hard to create it, and continue to work hard to support and maintain the product.

What is the difference between PUMP-FLO Premium, PUMP-FLO Select and PUMP-FLO Desktop?

Apart from the price, our products have significant differences. We have a feature comparison chart available here.

Is there anything else I can use like the free version you used to offer?

There just isn't anything out there quite like PUMP-FLO Premium that's available for free. Our ePUMP-FLO service, paid for and hosted by our individual pump manufacturers allows users to search supporting manufacturers' catalogs, and has the same features offered previously through PUMP-FLO.com. You can access it by visiting individual manufacturer's websites. ePUMP-FLO is a very powerful tool and works well for users who only search one manufacturer's catalog and don't need the additional functionality provided in Premium. We hope that users who search multiple catalogs, want the ability to save, share, and collaborate on selections, add custom notes to pumps, and add their own logo to printed reports recognize that the Premium subscription price of $159 a year is an incredible value.

How can I preview the PUMP-FLO Premium service before I buy?

You can preview PUMP-FLO Premium free by creating an account here. You will be able to view a sample pump search list or any shared lists you may have received from Premium subscribers. You won't be able to search pump catalogs, create or share selection lists, or modify shared lists without a Premium subscription. If you'd like to know what features are included in Premium before you create an account, please visit our product page.

What are my payment options for the PUMP-FLO Premium subscription service?

We looked carefully at subscription payment options, and chose PayPal as it allows us to accept more credit card choices and provides a secure reoccurring payment option. Offering an automated subscription process allows us to keep our subscription costs low and pass the savings along to you. If you are unable to get your subscription working through PayPal, please contact us and we'd be happy to help.