PUMP-FLO Premium FAQ
How does it work?
Can I search across multiple catalogs at the
same time?
How do I change to metric/SI units?
How do I change my frequency from 60Hz to
50Hz?
How do I add System Resistance Curves to my
selections?
How do I share selection lists?
Can I add a pump to a selection list that didn't
get returned in my search?
How can I add additional data (design point,
efficiency etc) to my multiple speed curves?
What are my Payment Options?
How can I change my password?
How can I change or cancel my
subscription?
How does it work?
PUMP-FLO Premium is a powerful web-based pump selection tool.
For help getting started using the program, please visit our
Product Tour page. You can view a video that will walk you through
the main features of the program, or an interactive slide-by-slide
tour. If you still have questions after viewing the tour, please
email premiumsupport@pump-flo.com.
>back to top
Can I search across
multiple catalogs at the same time?
Using PUMP-FLO Premium, you can search across as many pump
manufacturers' catalogs at once as you choose. From anywhere in the
Premium program, click the New Search button. This takes you to the
Catalogs page. Click on a manufacturer logo to choose from their
available product lines. You can 'click and drag' to select
products in succession, or Ctrl+Click to select individual product
lines. When you're done, click 'Use Selected'. If you don't know
what product lines to choose, click 'Use All'. To add products from
another manufacturer, click another logo and repeat the process.
Manufacturers whose product lines you have selected will be marked
with a blue border around their logo. When you're done, click
'Continue Selection' to add your search criteria.
>back to top
How do I change to metric/SI
units?
Our sample pump selection has been done in the US unit system,
however when you start a New Search there is the option to "Change
Units" where you can select the Metric unit system. You are
able to do this within the Free Preview of the Premium Product,
however you will not be able to actually do the pump selection
without subscribing.
>back to top
How do I change my frequency from 60Hz
to 50Hz?
To change from 60Hz to 50Hz and vice-versa, hover your mouse
over the drop down arrow on the New Search button. A menu will
appear where you can select which frequency you would like to
search.
>back to top
How do I add System Resistance
Curves to my selections?
You can add System Resistance Curves to your selection in three
different ways. In the System Resistance Curves box on the Search
Criteria page:
- Check the Auto Generate SRC box. If your system has a static
head, enter it in the Static Head box. This will generate a second
order curve between those two points which will be displayed on the
graphs on your search results.
- To generate a second order curve between a zero flow point and
any other point, click the More SRCs button, and on the dialogue
that opens click the Generate button. Enter the static head at zero
flow, and the flow and head for the second point, then click
Generate. A System Resistance Curves dialogue will open displaying
the points of the second order curve. To Save the curve, enter a
name and click OK. The name you entered will be added to the list
of System Resistance Curves, and the curve will be displayed on the
graphs on your search results.
- To enter discreet points for your System Resistance Curve,
click the More SRCs button, then click the New button on the
dialogue that opens. Enter a name for the curve you want to enter,
and enter the flow and head points you want to use, then click OK.
The name you entered will be displayed on the list of System
Resistance Curves, and the curve will be displayed on the graphs on
your search results.
>back to top
How do I share selection
lists?
You can share a PUMP-FLO Premium selection list with anyone who
has an email account. Share recipients don't need a Premium
subscription to view the list, but will need to create a user
account if they don't have one. Share recipients who have Premium
subscriptions will be able to make changes to lists if you allow
them that privilege; share recipients who don't have a Premium
subscription will be able to view lists 'read only'.
To share a selection list, go to the List Manager by
clicking the 'My Lists' button at the top of any page in Premium.
The List Manager will display all the selection lists you have
saved; any unsaved or deleted lists from the past two weeks will be
stored under the Recent Selection Lists bar at the bottom of the
page. Click on the 'Share' Icon on the far left hand
side of the row of the list you want to sort.
A 'Share with others' dialog box will open. In the 'Invite' box,
enter the email address of the person you'd like to share with. You
can enter a personal message for the recipient in the Message box.
Finally, choose the type of access you'd like the recipient to have
(View, Modify or Share ownership) from the radio buttons below the
email address box. 'View' sharing is read only, 'Modify' will allow
the recipient to make changes to the list and the pumps on it and
view the list of users who have access, and 'Share ownership' will
allow the recipient to modify and share the list with others.
Please note: Modifications the recipient makes to the list will
show on your list too. This allows real-time collaboration on
projects.
When you click 'Send', PUMP-FLO Premium will send an email
message to the recipient to notify them that you shared a list with
them. The email will contain a link to the list you've shared. If
the user has a Premium subscription or account, clicking the link
will take them right to the shared list after they log in. For
users that are already logged in, the shared list will appear in
their List Manager automatically for immediate access. The email
also includes instructions on how to create an account for
recipients who don't already have one.
Shared lists are marked with an orange 'Share' icon in your List
Manager. You can also revoke access to a list you have shared in
the 'People with access' tab in the 'Share' dialog box. People who
have access to the shared list are shown, along with the type of
access they have. Share recipients with View or Modify access can
view this list as well. Anyone with 'Owner' privileges can revoke
shares from anyone on the list, including the person who shared the
list with them. To revoke a share, click the trash can icon next to
a user's email address. That will remove the list from their List
Manager permanently.
>back to top
Can I add a pump to a selection list
that didn't get returned in my search?
You can manually add any pump to any selection list. Click the
Manual Selection link in the blue bar at the top of the page (under
the Catalogs tab). In the dialogue that opens, choose a
manufacturer. All pumps from that manufacturer will be added to a
list. You can click column headers to sort the list, or type a
value in the text box to filter the list. For example, if you're
looking for an 1800 rpm pump, typing 1800 into the Speed text box
will filter the list so that only 1800 rpm pumps show. When you
find the pump you want, click the row and it will be added to your
selection list. The pump's location in the list will be determined
by whatever sort criteria you have chosen.
>back to top
How can I add additional data
(design point, efficiency etc) to my multiple speed curves?
In PUMP-FLO Premium, you can generate a multiple speed curve and
add projected performance data at the speeds you choose. When
viewing a curve, click the Multiple Speeds tab. Enter the speeds at
which you'd like to see the performance for the design impeller
you've chosen. PUMP-FLO Premium generates head/flow curves and
shows them automatically. You can also add Resistance Curves,
Efficiency, NPSHr, Power and your Design Point by clicking the
check box next to the graph option you want to show.
>back to top
What are my Payment
Options?
Using the Shopping Cart you may pay by credit card, with these
conditions:
- Your PUMP-FLO Premium account will be activated within 2
business days.
- When your term expires, your PUMP-FLO Premium account is
automatically suspended.
- Your next subscription is subject to the then current
subscription rates.
You can pay by credit card by calling our sales line
(800-786-8545), with these conditions:
- Your PUMP-FLO Premium account will be activated within 2
business days.
- When your term expires, your PUMP-FLO Premium account is
automatically suspended.
- Your next subscription is subject to the then current
subscription rates.
- A service charge may be added to your subscription rate.
>back to top
How can I change my password?
- Visit http://premium.pump-flo.com/users/login.aspx
- Login as usual. If you do not remember your user name or
password, click the appropriate "forgot my..." link located below
the sign in fields. Follow the instructions to have your user name
or password emailed to the address associated with your
account.
- Once logged in, you can change your password using the
"profile" drop down menu anywhere within the pump selector. Point
your mouse cursor at the down-arrow next to your user name and
select "Password". Follow the directions on screen to change you
password.
If you are trying to retrieve a forgotten password and having
trouble getting the emails, contact support and we can look up or
reset your email address for you.
>back to top
How can I change or cancel my
subscription?
To change your subscription option (for example, from 3 mo to 1
yr of service), you need only purchase the additional time and your
purchase will be added on to your existing subscription. Note that
any new subscription will be at the then current subscription
rate.
You have the option to cancel your account but
youmay not recieve a refund or prorated
refund. To cancel your account you may either choose
to let your initial subscription run out, or contact us and we can
delete your account completely. Contact us here: sales@pump-flo.com or call:
360-412-0702
>back to top